Clairy is Head of Global Customer Insights and Analytics in Zurich. As part of Zurich’s transformation to a customer-centric organisation she is responsible for defining and setting up a global customer metrics framework, customer journey analytics and customer metrics-driven initiative design and implementation. She has an in-depth knowledge and expertise in the financial services industry as well as in the deployment of customer and digital tools to achieve business/financial impact and growth.

She is a strategy, turnaround and transformation expert with 20 years working experience in different countries, companies and cultural environments. Before joining Zurich she has worked in Strategy Consulting for McKinsey and in Financial Institution Strategy and Transformation for Eurobank.