Christian Krogtoft

Head of Customer Experience, Fremtind

Christian is Head of Customer Experience at SpareBank 1 Forsikring, where his focus is to improve the company’s ability to deliver on customer expectations.

SpareBank 1 Forsikring has a business model largely based on bancassurance but also has its own channels and solutions for distributing insurance and engaging with customers. In this context, Christian seeks to break down organizational siloes and enable the company to support holistic customer journeys.  An important part of this is the design of a more lean and customer centric approach to innovation and product development.

Christian has a background from Management Consulting where he worked with clients across sectors to deliver profitable growth and a differentiated customer experience in an environment where customers are becoming more knowledgeable, more connected and have higher expectations to their providers regardless of industry.

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