Automation and AI is transforming the insurance industry, unlocking greater efficiency, improving the customer experience, and improving fraud management. Taking full advantage of the potential, however, requires changes across the business, including improving data quality, reskilling staff, and the integration of systems and functions.
This roundtable will bring together C-suite, Directors and Heads of claims, fraud, transformation, digital, innovation, customer, operations, technology, architecture, IT, and people for an interactive session to discuss the key automation and AI use cases, the practical steps to getting there, and the transformative impact for the claims and fraud experience in insurance.
Welcome and participant introductions
DiscussionÂ
- Accelerating the claims experience: how can automation increase straight-through processing, reduce leakage, and free-up claims handlers for more complex cases?
- Building applications at speed: what are the key requirements for bringing the business and IT together to capture knowledge and integrate it into automation?
- Utilising the power of AI across the claims process: what role can AI play from FNOL to assisting claims adjusters in more complex cases?
- Combatting the evolving fraud challenge: how can insurers integrate fraud detection throughout the claims process?
- The importance of people: what can insurers do to reskill their staff and attract and retain those with the tech skills necessary to deliver on the promise of automation?
- Achieving customer excellence: what will automation mean for the customer experience across claims and fraud?
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 25 February. All invitation requests will be vetted and approved (or declined) by the organiser.
About Appian
Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade, and trusted by industry leaders. For more information, visit www.appian.com.
