Optimizing operations in the digital age

Strategies for success in a new era of digital transformation


22 April | 4:30 CST | Music City Center, Nashville

Transformation, adaptation and cost reduction have risen up the boardroom agenda, as insurers focus has shifted from growth to operational efficiency. The question is: how can insurers innovate to optimize, crystalizing the next stage of digital transformation as they respond to increasing economic pressures?

This roundtable will discuss optimization opportunities and how they can be accessed most effectively to enhance efficiency, drive value and remain competitive in an increasingly digital landscape.

What we will discuss:

  • The main cost optimization opportunities open to insurers
  • The evolving role of automation, analytics and AI in increasing efficiency
  • The opportunities and challenges of cost optimization through legacy overhaul
  • Key considerations in aligning optimization with innovation and other business goals

Welcome and participant introductions

Scene setter | Digital transformation in uncertain times: how can insurers emerge victorious?

Discussion | Optimizing operations in the digital age

  • Are innovation and optimization necessarily competing priorities? Or should innovating to optimize be the new focus?
  • Streamlining processes: how can inefficiencies best be identified and eliminated?
  • Combining AI, ML and RPA: how can process automation be taken to the next level?
  • Understanding the transformative potential of GenAI: is this a new dawn for operations?
  • Enhancing cost efficiency in payments: to what extent is this an untapped opportunity?
  • How can streamlining payments orchestration make a real difference?
  • Delivering a successful optimization project: what are the keys to success?

Closing remarks

(60 minutes)



Jeff Wilson, Vice President, Operations, Berkshire Hathaway


Jeff has been in the insurance industry for over 20 years, working in both IT and Operations roles. For the past nine years he has called BHSI home and is currently Vice President, Global Strategic Operations.  In this role, Jeff is responsible for implementation of their automation roadmap.

Request an invitation

This roundtable is designed for senior figures working across insurance.

Fill in this form if you meet the above criteria and would like to participate in the discussion on 22 April. All invitation requests will be vetted and approved (or declined) by the organiser.

About Duck Creek

Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services delivered on-premise or via Duck Creek On-Demand, a differentiated Software as a Service model. The configurable, best of breed software is designed to work independently or as a combined approach to quickly and seamlessly handle the unique needs of insurers of all sizes worldwide. Duck Creek solutions enable clients to optimize outcomes through digital and data capabilities, streamlined operations, and consistent functionality.

To learn more, visit https://www.duckcreek.com/

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