Insurance customer expectations are shifting—particularly among Millennials and Gen Z. They want faster payouts, more choice, and to avoid being left out of pocket.
To stay relevant and keep their future customer base, insurers need to adapt. How? By modernising their digital and payments infrastructure, including card issuing.
This roundtable will bring together C-suite leaders, directors, and department heads for an interactive session to explore changing customer needs, how insurers can deliver, and where they currently are in their journey.
Welcome and participant introductions
Discussion
- Tomorrow’s insurance customer, today: How are the needs of Millennial and Gen Z customers changing expectations for insurers, especially in relation to payments?
- From premium collections to claim disbursements: where do opportunities for payments innovation lie?
- Making digital transformation count: Where should insurers invest to overcome the challenges of legacy systems and unlock the opportunities for payments innovation?
- Delivering lower costs and higher profits: How can modern payments infrastructure streamline processes, reduce overheads, and support new ways to pay?
- Reimagining the claims journey: How can card issuing bring greater speed, ease, and choice to claims delivery?
- Staying ahead in the embedded insurance era: What role does digital infrastructure and API-first play in helping insurers compete in the changing marketplace?
Closing remarks
(60 minutes)
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 4 November. All invitation requests will be vetted and approved (or declined) by the organiser.
About Adyen
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.
For more information, please visit https://www.adyen.com/.
