Insurers today are operating in a high-pressure environment, facing declining margins, fragmented workflows and a growing talent shortage. Transforming operations is no longer optional; it’s essential. Data, AI and automation are converging to create a new breed of back and middle office known as ‘Intelligent Operations’.
From underwriting and claims to customer service and compliance, this roundtable will explore how to build future-ready ‘Intelligent Operations’ where an automation-first approach is applied to all work. Agents perform the routine tasks currently handled by humans, leveraging organisational data and procedures to execute with deep context. Humans step in for complex cases and exceptions, while also managing the suite of automation capabilities.
Join colleagues from across businesses to discuss how insurers can drive efficiency, increase operational resilience and deliver superior customer outcomes by building a new breed of operations: Intelligent Operations.
Attend to gain insights on:
- Real examples of how data, AI and automation drive efficiency and intelligent decision-making across functions
- How to prepare your organisations to embrace this change and turn hype into value
- The future of middle- and back-office functions and how they can unlock value across the organisation
Welcome and participant introductions
Discussion
- From buzzword to business critical: what capabilities does AI unlock beyond traditional automation and chat-based Gen AI?
- The role of data: why is it critical to driving a highly automated future?
- From fragile, traditional RPA to computer-using agents and end–to-end process automation: tracking the evolution of automation
- Technology requirements: how can insurers unlock value while leveraging existing platforms and capabilities?
- Starting your journey: where to begin and how to define this new operating model
- Scaling for the future: where should insurers focus investment to overcome legacy barriers and drive enterprise-wide transformation?
- Overcoming regulatory hurdles: how can insurers collaborate with regulators to ensure compliance while innovating?
Closing remarks
(60 minutes)
Speakers:
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This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 4 November. All invitation requests will be vetted and approved (or declined) by the organiser.
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