The insurance industry, traditionally slow to modernise, is now under pressure to evolve due to intense competition and the growing demand for seamless, hyper-personalised customer experiences. Today’s customers expect smooth, fast interactions – to avoid losing customers to more agile competitors, insurance leaders must act swiftly to enhance specific policyholder experiences—such as claims processing—by effectively utilising personal data to improve safeguarding, accessibility, and overall satisfaction. Achieving seamless and personalised CX is more than just an aspiration; it is a necessity.
This roundtable will bring together senior figures to discuss the possibilities for a next-generation customer experience and the key steps to getting there.
Key topics covered will include:
- Adapting to the competitive landscape by designing and implementing personalised experiences
- The critical role of Identity and Access Management (IdAM) in delivering seamless, secure, and scalable customer experiences
- How identity can drive key business outcomes, including improved Net Promoter Score (NPS), increased customer lifetime value, higher renewal rates, and successful upsell strategies
- Leveraging Open Finance and embedded finance as opportunities for insurance transformation
- Strategies for unlocking loyalty, growth and profitability from a transformed customer offering
Welcome and participant introductions
Opening scene setter by Amar Purohit, Commercial and Insurance Risk Director, AXA
Discussion
- What does it mean to truly deliver for an increasingly diverse range of customers?
- How must customer journeys evolve to meet rapidly evolving customer expectations?
- Meeting the tech challenge: what are the key principles for a successful transformation strategy?
- Towards true understanding: addressing the data hurdles to a single customer view
- Identity and Access Management (IdAM): how can new technology facilitate secure and seamless customer journeys?
- Increased engagement: leveraging value-added services to transform the customer relationship
- The insurer as a life partner: towards a consistent, trusting and secure relationship
Closing remarks
(60 minutes)
Speakers:
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this form if you meet the above criteria and would like to participate in the discussion on 5 November. All invitation requests will be vetted and approved (or declined) by the organiser.
About Ensono
We’re Ensono—a different kind of managed service provider and expert technology advisor.
Take a closer look
More than just an IT partner, we serve as a relentless ally to clients across the globe as they optimize, evolve, and innovate their infrastructure and applications to meet the future.
Our portfolio of services and team of technologists support complex legacy systems, cloud-native environments and everything in between—with personalized solutions that make your business goals a reality faster than you thought possible.
What makes Ensono different? Our clients tell us it comes down to three things: Expertise, Flexibility, and Culture.
Visit https://www.ensono.com/ to find out more.
About Ping Identity
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. That’s digital freedom. We let enterprises combine our best-in-class identity solutions with third-party services they already use to remove passwords, prevent fraud, support Zero Trust, or anything in between. This can be accomplished through a simple drag-and-drop canvas. That’s why more than half of the Fortune 100 choose Ping Identity to protect digital interactions for their users while making experiences frictionless. Learn more at www.pingidentity.com.