A new era of claims automation

Towards a touchless claims department in the age of generative AI

16 November | 11:40AM GMT | QEII Centre, London

The rise of generative AI has the potential to turn the claims department on its head, with claims being handled more efficiently than ever.

That being said, a greater use of generative AI poses questions as to the extent to which a human handler should be involved in claims processing, as we transition to an increasingly touchless claims department.

What we will discuss


The extent to which generative AI will transform claims and how claims leaders can prepare.


How the role of the claims handler might change and how to keep customers and teams onside.


Leveraging new technologies to ensure maximum ROI from claims automation.

The Customer Revolution In-person Roundtable


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16 November | 11:40AM GMT
60 minutes
Welcome and participant introductions


Roundtable Discussion

  • To what extent are low- and no-touch claims the future across insurance lines?
  • Automating complex claims: pipedream or possibility?
  • The evolution of the chatbot: how is generative AI set to create more supportive and personalised experiences?
  • In what timeframe will empathetic AI become a reality?
  • How might the role of the claims handler evolve as AI and automation improve?
  • The ultimate in touchless claims: unlocking the powerful combination of IoT, smart contracts and blockchain.
  • How can insurers ensure maximum ROI from claims automation?

Closing remarks

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About Simplifai

Simplifai brings Artificial Intelligence to the future workforce by making AI-solutions accessible for all.

With the help of intelligent process automation, we help organizations automate their work processes that involve chat, email handling and document processing. Our solutions are simple to implement, easy to use and require no coding. They are trained to accurately interpret free-text, categorise and facilitate appropriate actions.

Using Intelligent Process Automation, we offer Digital Employees created through the Simplifai Studio for businesses to reshape their work processes. We believe in providing complete work satisfaction for employees with a simple idea – a way to quickly handle time-consuming and repetitive tasks through Intelligent Process Automation.

We delegate these tasks to Digital Employees – our customizable AI-solutions comprising modules such as Emailbot, Chatbot, and Documentbot. At Simplifai, we aim to improve work quality, customer satisfaction, and employee productivity, ultimately assisting businesses to reshape their performance.

An Era of Business Automation begins now. So, let’s get started!

For more information, visit: https://www.simplifai.ai/