A new era of claims automation

A new era of claims automation

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EXECUTIVE ROUNDTABLE

A new era of claims automation

Towards a touchless claims department in the age of generative AI

16 November | 11:40AM GMT | QEII Centre, London

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As we continue to experience a wave of innovation within the insurance industry, all eyes are on how insurance distribution will evolve as we move into the future. In particular, the rise of embedded insurance and the use of open APIs are transforming the way in which consumers interact with P&C insurance products

[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font=”Open Sans|300|||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.2em” header_4_font=”Source Sans Pro|600|||||||” header_4_text_align=”center” header_4_text_color=”#000000″ header_4_font_size=”26px” header_4_line_height=”1.7em” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]As APIs push the insurance industry into an increasingly open world, it remains to be seen whether this will foster collaboration or increase competition between incumbent carriers and insurtechs. ​ [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row admin_label=”Text overview 1 part” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” text_font=”Source Sans Pro|300|||||||” text_text_color=”#000000″ text_font_size=”22px” text_line_height=”1.8em” header_4_font=”Open Sans|600|||||||” header_4_text_align=”left” header_4_text_color=”#000000″ header_4_font_size=”25px” header_4_line_height=”1.2em” text_orientation=”center” header_4_text_align_tablet=”left” header_4_text_align_phone=”center” header_4_text_align_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]

The rise of generative AI has the potential to turn the claims department on its head, with claims being handled more efficiently than ever.

That being said, a greater use of generative AI poses questions as to the extent to which a human handler should be involved in claims processing, as we transition to an increasingly touchless claims department.

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What we will discuss

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1.

The extent to which generative AI will transform claims and how claims leaders can prepare.

2.

How the role of the claims handler might change and how to keep customers and teams onside.

3.

Leveraging new technologies to ensure maximum ROI from claims automation.
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Speakers

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Agenda

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16 November | 11:40AM GMT
60 minutes

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Roundtable Discussion

  • To what extent are low- and no-touch claims the future across insurance lines?
  • Automating complex claims: pipedream or possibility?
  • The evolution of the chatbot: how is generative AI set to create more supportive and personalised experiences?
  • In what timeframe will empathetic AI become a reality?
  • How might the role of the claims handler evolve as AI and automation improve?
  • The ultimate in touchless claims: unlocking the powerful combination of IoT, smart contracts and blockchain.
  • How can insurers ensure maximum ROI from claims automation?

Closing remarks
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Request an invitation

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This roundtable is designed for senior figures working across insurance.

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Fill in this short form if you meet the above criteria and would like to participate in the discussion on 16 November. All invitation requests will be vetted and approved (or declined) by the organiser.

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