“Something may be a lovely idea in a hackathon in Hoxton but do not fall into the trap of build it and they will come”
“Our research identified 74 pain points in the claims journey and 44% of them were related to complexity”
“I do not think highly skilled, highly experienced people are replaceable at this moment in time”
“You need to consider the downstream impacts. You can put in self-service automation but somewhere in the business they may be taking an extra 1,000 calls a week”
“You need the right measures to drive the right behaviours. It’s not just the technology, it’s the whole piece around it.”
“We need education to help build understanding that claims can be more than that one-in- ten-year moment of truth.”
“Insurance cover has got to be more accurate… We really need to move to accurate, dynamic insurance that adapts as you live your life.”
About Shift Technology
Shift Technology delivers the only AI-native fraud detection and claims automation solutions built specifically for the global insurance industry. Our SaaS solutions identify individual and network fraud with double the accuracy of competing offerings, and provide contextual guidance to help insurers achieve faster, more accurate claim resolutions. Shift has analyzed hundreds of millions of claims to date and was presented Frost & Sullivan’s 2020 Global Claims Solutions for Insurance Market Leadership Award.
For more information please visit www.shift-technology.com.
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