The future of the claims department

• What new trends and technologies have emerged as a result of the pandemic? How have claims department had to adapt?
• The rise of remote-assessment: how has the pandemic normalized digital claims handling?
• Keeping pace with customer expectations and an increasingly complex fraud landscape: what new skill sets do claims departments need?
• Charting the trends towards hyper-personalization and prevention: how is the role of the claims department fundamentally changing?
• Leading with empathy: what steps need to be taken to deliver next level CX in claims and how can technology help?
• What does the move to a predict and prevent model mean for the future of claims departments and claims handlers?
• Preparing for the bionic claims department: what will the hybrid workforce look like? In what timeframe can we expect to see these change?
• Automation elevating claims handlers to more complex tasks: what skills and training will be needed to help employees adapt?
• From technological to interpersonal skills: how can claims teams attract, develop and retain the top talent in the digital age?