Insurance Innovators TV Webinars


Reducing customer effort in insurance


Driving speed and convenience: removing friction from the customer journey




High-effort interactions lead to poorer NPS scores, renewal rates and employee satisfaction and ultimately lower profits. Those carriers who act now to remove friction from the customer journey – across all channels and stages of the policy lifecycle – will stand the greatest chance of retaining future market share.


  • How to achieve best practice in the self-service journey
  • How to leverage data to reduce customer effort and deliver a more personalized service
  • How to deliver speed and flexibility while minimizing risk

Hear from the expert panel:

Neelam Paharia, Director, Product Transformation, Allstate

Sudheendra Galgali, VP, Head of Innovation & Digital, American Modern

Matthew Gabriel, VP, Head of Advanced Customer Analytics & US Segment Advanced Analytics, Manulife and John Hancock

Adam Evans, Co-founder and CTO, Airkit

In partnership with:

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Insurance Innovators TV Webinars



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Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.

How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.

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