Insurance Innovators TV Webinars


Reducing customer effort in insurance


Driving speed and convenience: removing friction from the customer journey




High-effort interactions lead to poorer NPS scores, renewal rates and employee satisfaction and ultimately lower profits. Those carriers who act now to remove friction from the customer journey – across all channels and stages of the policy lifecycle – will stand the greatest chance of retaining future market share.

Panellists confirmed

Neelam Paharia Photo

Neelam Paharia

Director, Product Transformation, Allstate

Sudheendra Galgali - American Modern

Sudheendra Galgali

VP, Head of Innovation & Digital, American Modern

Matthew Gabriel - Manulife and John Hancock

Matthew Gabriel

VP, Head of Advanced Customer Analytics & US Segment Advanced Analytics, Manulife and John Hancock

Adam Evans

Co-founder and CTO, Airkit


  • How to achieve best practice in the self-service journey
  • How to leverage data to reduce customer effort and deliver a more personalized service
  • How to deliver speed and flexibility while minimizing risk
Sponsored by:
AirKit Logo
About Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers.

Airkit is the industry’s first CX Automation Platform that empowers any team to create:

  • Customer-facing interactions that can span any channel (text, chat, voice, web, app).
  • Hyper-personalized customer journeys that activate data from existing systems.
  • Automated, real-time, end-to-end journeys that solve customer’s needs.

Leading Fortune 500 and digital-first businesses in Banking, Insurance, Travel, and Consumer Services use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency and waste.

To learn more, visit

Insurance Innovators TV Webinars



Insurance in the age of ESG: staying ahead in a fast-moving landscape

Web3 and the metaverse: how should insurers respond?

Chaired by a professional broadcast journalist and filmed live from a studio in The Shard, the discussion provides insights from senior industry leaders on what ESG means for the insurance industry and how they can stay ahead.

How should insurers prepare for the emergence of Web3? Hear from our panel of industry experts as they discuss the interaction between Web3, the metaverse and the insurance industry.