Reducing customer effort in insurance
Driving speed and convenience: removing friction from the customer journey
High-effort interactions lead to poorer NPS scores, renewal rates and employee satisfaction and ultimately lower profits. Those carriers who act now to remove friction from the customer journey – across all channels and stages of the policy lifecycle – will stand the greatest chance of retaining future market share.
Director, Product Transformation, Allstate
VP, Head of Innovation & Digital, American Modern
VP, Head of Advanced Customer Analytics & US Segment Advanced Analytics, Manulife and John Hancock
Co-founder and CTO, Airkit
- How to achieve best practice in the self-service journey
- How to leverage data to reduce customer effort and deliver a more personalized service
- How to deliver speed and flexibility while minimizing risk
Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers.
Airkit is the industry’s first CX Automation Platform that empowers any team to create:
- Customer-facing interactions that can span any channel (text, chat, voice, web, app).
- Hyper-personalized customer journeys that activate data from existing systems.
- Automated, real-time, end-to-end journeys that solve customer’s needs.
Leading Fortune 500 and digital-first businesses in Banking, Insurance, Travel, and Consumer Services use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency and waste.
To learn more, visit airkit.com
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