Insurance Innovators TV Webinars


Insurance claims in the age of innovation


From the rise of IoT to the future of blockchain: delivering a next-generation claims process





From the rise of IoT to developments in blockchain, the potential to innovate the claims process is massive. Watch this discussion to find out what new capabilities lie on the horizon and how a next-generation claims experience can be realised.


Panellists confirmed

Melanie Kill

Claims Transformation Director, AXA

Liz Ryan, Zurich | Insurance Innovators

Liz Ryan

Head of Claims Analytics, Zurich Insurance Group

Lucy Costin, Claims Innovation Leader, QBE

Lucy Costin

Claims Innovation Leader, QBE

Thomas Harrington

Thomas Harrington

Product Marketing Director, Shift Technology


  • What is the current state of play in claims? Where do barriers to transformation remain?
  • From FNOL to greater personalisation: how can insurers tap into the full potential of IoT?
  • Blockchain and smart contracts: what are the possibilities for further transformation in claims?
  • The claims model of the future: how can insurers unlock the power of data to deliver innovation?

Sponsored by:

Shift technology logo

About Shift Technology

Shift Technology delivers the only AI-native fraud detection and claims automation solutions built specifically for the global insurance industry. Our SaaS solutions identify individual and network fraud with double the accuracy of competing offerings, and provide contextual guidance to help insurers achieve faster, more accurate claim resolutions. Shift has analyzed hundreds of millions of claims to date and was presented Frost & Sullivan’s 2020 Global Claims Solutions for Insurance Market Leadership Award.

For more information please visit

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