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Catch up on everything you missed at Insurance Innovators: Fraud & Claims. Hear from our impressive line-up of speakers from across the insurance ecosystem, including C-level executives from Zurich, Hiscox, Confused.com and more, covering CX, AI, data, tech and more in fraud and claims.
Episode 1 – Responding to a new wave of fraud
Watch Ben Fletcher, Director at the Insurance Fraud Bureau, deliver the opening keynote address of Fraud & Claims on aligning fraud strategy with wider business objectives, with follow up commentary from BGL Group and SAS.
What are the key fraud trends? Join Aviva, NFU Mutual and University of Portsmouth as they assess the current climate, and discuss what a fraudster looks like in 2021.
Top executives from QBE Europe, Carpe Data, RSA, Tesco Underwriting and Zurich come together in this panel discussion exploring how to overcome the conflict between fraud detection and good CX.
Episode 2 – New tech in counter-fraud – harnessing the opportunities
Steve Dukes, Chief Product Officer at Confused.com, kicks off the 2nd episode with a keynote on aggregators and how to optimise data to detect application fraud, with Julia Walker-Smith, Associate Director at BGL Group, following up on key points to take away.
AXA, FRISS, Gjensidige and the Central Bank of the Russian Federation join forces in this panel discussions to explore hoe to take AI-driven advanced analytics to the next level and using fully integrated digital models to detect and prevent fraud.
What are the new opportunities and challenges presented when utilising new technology in counter-fraud? That’s exactly what Ageas, Skopenow and Covéa Insurance come together int his pane discussion to find out!
Episode 3 – Tech-enabled claims – looking towards a new era
Find out how to unlock a mindset of innovation in claims with this keynote from Grace Hanson, Chief Claims Officer at Hiscox. Then listen to what the pundits from Generali and IBA have to say about the points Grace raises.
Senior executives from Zurich, Slice Labs, Admiral and Ticker explore how to leverage technology to improve service in this panel discussion focusing on the future of remote claims assessment!
The Claims Director at Ecclesiastical Insurance, Director of Home Claims at RSA, and VP Product at Shift Technology discuss how technology will change the claims process.
Episode 4 – Optimising the claims experience
The final keynote of the conference features Ian Thompson, Chief Claims Officer at Zurich, as he explores how to put the customer at the heart of claims. Tracy Bradbury, Head of FNOL & First Party Claims at RSA, follows this with her thoughts on the presentation.
Where are chatbots currently deployed in insurance? And to what level of success? AXA, Quantiphi and Zurich come together to answer those questions!
The final panel discussion of the event features senior speakers from Zurich, Blue Prism and Zego as they explore why investing in operatiosn will create seamless CX and a better customer experiecne overall.
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