Unlocking the Bedroom Fraudster’s Briefcase: Three Tactics the Con-Artist is Using to Work From Home [ARTICLE]

Posted on July 11, 2022

Corinne Southarewsky, Chief Claims Officer, APAC & Europe, AXA XL on the future of claims [INTERVIEW]

Posted on May 17, 2022

Sudheendra Galgali on pioneering a culture of innovation at American Modern [INTERVIEW]

Posted on April 4, 2022

The future of fraud detection: optimising analytics across the policy lifecycle article

Posted on February 28, 2022

Rick Kahlbaugh discusses the enormous potential of AI in insurance [INTERVIEW]

Posted on February 14, 2022

Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]

Posted on November 15, 2021

Leading with Empathy: delivering a compassionate customer experience [SUMMARY]

Posted on August 23, 2021

Delivering next-gen customer communication in insurance [SUMMARY]

Posted on August 11, 2021

Achieving opti-channel personalization to transform CX [SUMMARY]

Posted on July 6, 2021

Rebuilding Trust in Insurance [SUMMARY]

Posted on June 11, 2021

CX Excellence for Vulnerable Customers [SUMMARY]

Posted on May 4, 2021

Preparing for the next normal of work in insurance [SUMMARY]

Posted on April 22, 2021