The rise of generative AI has the potential to turn the claims department on its head, with claims being handled more efficiently than ever.
That being said, a greater use of generative AI poses questions as to the extent to which a human handler should be involved in claims processing, and whether ethical standards are being sufficiently adhered to within these new processes.
Watch to gain insight on:
- The extent to which generative AI will transform claims and how claims leaders can prepare
- How the role of the claims handler might change and how to keep customers and teams onside
- What ethical considerations need to be made and how insurers should navigate them accordingly
Head of Claims (UK), Generali
Head of Data Science, AXA
Head of Insurance, Americas, ServiceNow
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