Insurance Innovators TV Webinars

WEBINAR

The next frontier in claims optimization

From FNOL to payouts: driving speed, efficiency and transparency in claims

 

 

 

 

 

The next stage of claims automation offers the potential to dramatically cut costs at the same time as enhancing customer experience.

Panellists confirmed

Lori Pon, AAA | Insurance Innovators

Lori Pon

AVP Claims Transformation, Hanover Insurance

Kenneth Tolson, Crawford & Company | Insurance Innovators

Kenneth Tolson

President of Network Solutions, Crawford & Company

Patrick Nails

Patrick Nails

Executive Vice President and Chief Claims Officer, Arch Insurance

Kyung Bae, Airkit | Insurance Innovators

Kyung Bae

Head of Solutions, Airkit

  • How can claims keep pace with the evolving needs of digital customers?
  • Where is intelligent automation reaping the greatest rewards in the claims journey?
  • Towards straight-through automation: what are the challenges and how can they be overcome?
  • How far should automation go? Is there a limit for straight-through claims processing?

  • What role will the human agent play and how will the contact centre need to adapt?
  • Meeting the opti-channel demand: how can claims journeys be made more flexible and intuitive?
  • Tapping into the data goldmine: utilising data-driven AI to drive personalisation
  • Overcoming legacy: what role will APIs play in enabling claims transformation?

Sponsored by:

AirKit Logo

About Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers. Leading Fortune 500 and digital-first businesses in Insurance use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency.

Visit the website here.

Insurance Innovators TV Webinars

 

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