Insurance Innovators TV Webinars


The next frontier in claims optimization

From FNOL to payouts: driving speed, efficiency and transparency in claims






The next stage of claims automation offers the potential to dramatically cut costs at the same time as enhancing customer experience.

  • How can claims keep pace with the evolving needs of digital customers?
  • Where is intelligent automation reaping the greatest rewards in the claims journey?
  • Towards straight-through automation: what are the challenges and how can they be overcome?
  • How far should automation go? Is there a limit for straight-through claims processing?

  • What role will the human agent play and how will the contact centre need to adapt?
  • Meeting the opti-channel demand: how can claims journeys be made more flexible and intuitive?
  • Tapping into the data goldmine: utilising data-driven AI to drive personalisation
  • Overcoming legacy: what role will APIs play in enabling claims transformation?

Hear from the expert panel:

Lori Pon, AVP Claims Transformation, Hanover Insurance

Kenneth Tolson, President of Network Solutions, Crawford & Company

Patrick Nails, Executive Vice President and Chief Claims Officer, Arch Insurance

Kyung Bae, Head of Solutions, Airkit

In partnership with:

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