INTERVIEW

Becoming an AI-powered insurer

Darran Simons, Head of Insurance EMEA, FICO

Watch to gain insights from Darran Simons on the most exciting AI applications that FICO are seeing in the insurance industry, what it would mean to be a truly AI-powered organisation, and what insurers should be doing to get there.

In this live broadcast, a panel of experts discuss the opportunities and challenges facing the industry, from implementing a robust remote working infrastructure, to delivering a continuity of service to customers.

The panel discusses:

‘Business as usual’: what are the biggest challenges facing insurers in the current climate?
The ‘new normal’: how can insurers proactively adapt to new workforce challenges?
From clear communication to a robust remote infrastructure: what steps must be taken to ensure the workforce is adequately supported?
How can new technologies be harnessed to help smooth operational and business change?
Bracing for a wave of claims: what must claims departments do to prepare?
How can insurers best support customers during times of crisis?
To what extent will enabling customer self-service be crucial to success in the current climate?
Delivering a continuity of service for the customer: what must be done?
Sharing best practice: how can the industry work together for the benefit of all?

In partnership with:

About FICO

FICO is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. FICO provides analytics software and tools that enable the insurance industry to manage risk, fight fraud, build profitable customer relationships, optimize operations and meet strict government regulations.

For more information visit our website: https://www.fico.com/