‘It’s still very difficult to raise money, so we will see some failures, some self-cleansing, some M&A and asset purchases,’ said Robert Cooney, Senior Managing Director at AON. ‘There is still traction for those with real solutions to problems at scale and who have a good team. So, the better start-ups will come through and then we’ll see another rapid acceleration.’
This is important, because the industry’s digital maturity is still riding a learning curve and needs the feeder stream of insurtechs and innovators. ‘Too many insurance companies still rely on 1986 technology to move data around their organization,’ said James Benham, Co-host of The InsurTech Geek Podcast. ‘Internal teams need to know how to consume APIs, it has to be part of the internal strategy.’
There can be no discussion of innovation in 2024 without referencing ChatGPT, the first of the LLMs to launch in 2022, prompting a wave of hype about its transformative impact that was matched only by headline-grabbing concern about its risks.
The risk of AI is the risk of not adopting AI. From a business model perspective, it can transform every facet of insurance, both topline and bottomline.
Investors may be gung-ho about GenAI but insurers, whilst keen to talk use cases, are proving more cautious when it comes to deployment. Live polls conducted at Insurance Innovators, with a cohort skewed to favour innovation, found almost half (47%) are still brainstorming their GenAI strategy while only one-in-five (22%) are already pioneering active GenAI solutions. And this isn’t surprising, because a majority (53%) cited AI risk as the trend that will skyrocket to the top of the innovation agenda in 2025.
But AI risk is not the only innovation trend. Insurtech is seizing opportunities to deliver innovative solutions to cover unmet needs and emerging risks. While the climate crisis is attracting investment for those start-ups with carbon and green energy propositions, Dominique Roudaut, Partner, Innovation at MS&AD Ventures, is concerned that biodiversity is a neglected risk.
‘More than 50% of global GDP is based on nature, and nature is dying,’ said Roudaut. ‘In the ecosystem of insurance, there are a few start-ups coming up to address the risk around biodiversity, first to assess the risk, quantify that, have an action plan and what’s left, can it be insured.’
Novel insurance needs are emerging in other areas, whether it’s protecting the revenue streams of live gamers and the influencer community, the under-served yet fast-growing cryptoverse, solutions for the gig and circular economies or even protecting the carbon offset provided by a city’s trees. ‘There are 800,000 trees in New York. They’re worth $340 million a year in terms of their social service value but those trees are not insured,’ said Roudaut.
There are threats hidden within this brave new world, with Robert Cooney of AON seeing embedded mobility as a real threat to incumbents, pushing them merely into the role of risk capital provider while OEMs and tech get on with the rest of the customer-facing, data-capturing journey. And while OEMs do not want to be in regulation or risk capital, leaving a clear role for insurers to fulfil this, carriers ‘will have to show up quite differently so they can easily connect to the partner’s technology, ideas and sales practices,’ said Cooney.
One thing is clear: more disruption and innovation is coming, and it’s coming at speed. Insurers that have the innovative mindset and operational capabilities to partner with the best of InsurTech will be well placed to capture the opportunities this presents. As ever, Insurance Innovators is where the ideas, deals and partnerships that will shape the future of the industry are forged.
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