The Generative AI Revolution

Sharing journeys to value realization

22 February | 12pm EST | Online

AI technologies are transforming the way we work, live, and manage businesses. We invite you to join us in a roundtable discussion to explore how industry leaders are successfully navigating their way to realizing the full potential of AI, and how this cutting-edge technology is revolutionizing risk assessments, streamlining operations, and enhancing the overall customer experience.

This roundtable will bring together C-suite executives, Directors, and Heads of Strategy, Innovation, Technology, Compliance, Information, Data, Digital, Transformation, and Growth. Together, we’ll discuss the most promising applications of Generative AI and how insurers are prioritizing them. We’ll also examine the lessons learned from Generative AI experimentation to date and how insurers should address key concerns, including governance, data frameworks, and other fundamentals.

What we will discuss


The opportunities and use cases of generative AI


The challenges that generative AI presents insurers, from biases to hallucinations and half-truths.


Creating a framework to overcome these challenges and successfully deploy generative AI.

The Customer Revolution In-person Roundtable


Nan Li, Nationwide

Nan Li

Vice President, AI/ML & Statistical Practice, Nationwide


22 February | 12pm EST
75 minutes

Welcome and participant introductions

Scene setter | Gen AI: understanding the use cases

Roundtable Discussion

  • Which areas of business and IT operations are insurers primarily investing in when it comes to Generative AI?

  • What are the main takeaways from the initial investments in Generative AI?

  • What does the Generative AI journey look like for insurers, from strategy and capabilities to execution and organization?

  • How can strategies involving Generative AI be better aligned with business and IT objectives?

  • What is the appropriate balance between innovation and risk management in Generative AI?

Closing remarks

Request a seat

This roundtable is designed for senior figures working across insurance.

Fill in this form if you meet the above criteria and would like to participate in the discussion on 22 February. All invitation requests will be vetted and approved (or declined) by the organiser.

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About Kyndryl

Kyndryl works at the core of businesses that move the world. With more than 90,000 skilled professionals serving customers in over 60 countries, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

To learn more, visit www.kyndryl.com