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Claims transformation Customer experience Data, analytics & IoT Digital transformation Distribution change ESG & trust Fraud & security Insurtech & innovation New & emerging risks Open insurance & the API economy Operational effectiveness Policy, regulation & compliance Proposition, product & pricing Talent, skills & workforce Web3 & blockchain
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Podcasts
Bracing for claims inflation in 2023 and beyond
On-demand Webinar
Insuring the customer of the future | Newly available on demand
On-demand Webinar
Claims in the age of generative AI | Newly available On-Demand
Upcoming webinar
Building an architecture fit for the future
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Data, analytics & IoT, Digital transformation, Open insurance & the API economy, Operational effectiveness
Article
Kita’s vision for the voluntary carbon market
Article
“Policies for the person, not the condition” – Bluezone calls for a sea change in underwriting chronic illnesses
On-demand Webinar
Insuring the customer of the future
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Customer experience, Data, analytics & IoT, Distribution change, Proposition, product & pricing
Podcasts
Putting customer needs first: the FCA’s new Consumer Duty
Article
By 2030 all cars will be electric, but is insurance ready?
Article
Towards a touchless claims department in the age of ChatGPT
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Claims transformation, Data, analytics & IoT, Digital transformation
On-demand Webinar
Claims in the age of generative AI
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Claims transformation, Digital transformation
Podcasts
Facing disruption head on: succeeding in the age of innovation
Interviews
Automating the insurance journey: from underwriting to claims
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Claims transformation, Digital transformation, Fraud & security, Operational effectiveness
Interviews
Taking motor claims to the next stage
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Claims transformation, Customer experience
Interviews
Telematics in commercial auto: the state of play
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Data, analytics & IoT
Podcasts
Insuring the green transition
Podcasts
AI, empathy and the human touch
Interviews
Wefox reveals the secret sauce – and it’s not what you might think
Interviews
Taking data-driven CX to new heights
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Customer experience
Article
Insuring the gig economy: A blue ocean opportunity
On-demand Webinar
The place of the insurer in ecosystems
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Digital transformation
Speakers from: Great American Insurance Group, Liberty Mutual Insurance, American Modern Insurance Group and Airkit
Interviews
Charting the future of insurance innovation
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Digital transformation, Insurtech & innovation, Operational effectiveness
Interviews
Cyber insurance: meeting the underwriting challenges
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Interviews
The advancement of technology: overcoming the challenges
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Claims transformation, Digital transformation, Web3 & blockchain
Interviews
The future of insurance distribution
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Distribution change, Open insurance & the API economy
Interviews
The evolving risk landscape: is parametric the future?
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Data, analytics & IoT, New & emerging risks, Proposition, product & pricing
Interviews
The developing insurance proposition
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Customer experience, Proposition, product & pricing
Interviews
Looking to the future: defining a digital vision
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Interviews
Platforms and insurance: preparing for upheaval
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Distribution change, Proposition, product & pricing
Interviews
In conversation with wefox’s Dr David Stachon
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Interviews
The revolutionary power of IoT in claims
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Interviews
The future of embedded insurance
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Interviews
The importance of DE&I in insurance
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Interviews
Embracing the embedded finance boom
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Interviews
Why is blockchain still relevant for insurance?
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Web3 & blockchain
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Operational resilience in an age of uncertainty
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New & emerging risks, Operational effectiveness
Interviews
Counter-fraud in the digital age
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Fraud & security, New & emerging risks
Interviews
Building a lifestyle brand
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Customer experience, Data, analytics & IoT, Insurtech & innovation
Interviews
Leader interview: In conversation with the CII’s Peter Blanc
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Interviews
CEO interview: In conversation with AXA’s Tara Foley
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Interviews
CEO interview: In conversation with Zurich’s Tim Bailey
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Takeaways from the Lloyd’s Lab [INTERVIEW]
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On-demand Webinar
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Article
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Article
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Speakers from: American Modern, Hippo, Nationwide, Chubb, Zurich Insurance Group, Eigen Technologies
On-demand Webinar
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Speakers from: Met Office, Aston Martin, IBM
Article
“Fear is present in many industries” – Sedgwick combats resistance to automation [INTERVIEW]
Article
“The possibilities are endless” – FloodFlash’s vision for parametric insurance [INTERVIEW]
On-demand Webinar
Insurance Innovators: Digital Summit On-demand Portal
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Article
Bringing digital claims into the future: insurance leaders share insights [SUMMARY]
Interviews
“We can’t legislate against attitudes” – iDAWN calls for a shift in mindset to promote inclusion across the insurance industry [INTERVIEW]
Interviews
Insurance and the metaverse: why should we care? [INTERVIEW]
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Interviews
Revolutionising insurance through blockchain technology [INTERVIEW]
On-demand Webinar
Insurance in the age of ESG: staying ahead in a fast-moving landscape
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Speakers from: AXA XL, Zurich, LV= and Capco
Interviews
Addressing multicultural inclusion in the insurance sector – what more must be done? [INTERVIEW]
Interviews
Chris Moore, Head of ibott, Apollo ibott on the future of motor insurance [INTERVIEW]
On-demand Webinar
Insurance claims in the age of innovation
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Speakers from: AXA, Zurich Insurance Group, QBE, Shift Technology
Article
Unlocking the Bedroom Fraudster’s Briefcase: Three Tactics the Con-Artist is Using to Work From Home [ARTICLE]
On-demand Webinar
Reducing customer effort in insurance
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Customer experience
Speakers from: Allstate, American Modern, Manulife and John Hancock, Airkit
Interviews
Corinne Southarewsky, Chief Claims Officer, APAC & Europe, AXA XL on the future of claims [INTERVIEW]
Article
Technology Skill Development: The Strategy for Building Better Teams
Article
Sudheendra Galgali on pioneering a culture of innovation at American Modern [INTERVIEW]
In this interview Sudheendra Galgali shares how he has worked to create a culture of innovation, creativity and freedom at AMIG, and discusses the exciting projects and results this has produced.
On-demand Webinar
Customer engagement strategies for the new era of insurance distribution
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Speakers from: Horace Mann, Hanover Insurance, Westfield Insurance, Mercury Insurance, Airkit, Guidewire
Article
The past, present, future, (and demise?) of passwords
Article
The future of fraud detection: optimising analytics across the policy lifecycle article
Article
Rick Kahlbaugh discusses the enormous potential of AI in insurance [INTERVIEW]
In this interview Rick Kahlbaugh shares how Fortegra is adopting AI to boost operational productivity, improve underwriting efficiency and transform customer service.
Video
Perfecting the digital ‘front door’ [WEBINAR]
Reports
Hyper-personalisation in claims
This infographic illustrates how hyper-personalisation can unlock new opportunities to improve customer satisfaction and retention.
On-demand Webinar
Meeting the demands of next-gen digital-savvy customers
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Customer experience, Digital transformation
Speakers from: AXA, Unum, Liberty Mutual, Smart Communications, Guidewire
On-demand Webinar
The next frontier in claims optimization
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Claims transformation, Customer experience, Digital transformation, Operational effectiveness
Speakers from: Hanover Insurance, Crawford & Company, Arch Insurance, Airkit
On-demand Webinar
Embracing the embedded finance boom
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Digital transformation, Distribution change, Open insurance & the API economy
Speakers from: Qover, Cover Genius, Railsbank, NatWest, Deutsche Bank, Generali, Swiss Re, DNB and Salesforce
Reports
The evolution of embedded finance: towards AI-driven product selection
Article
Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]
On-demand Webinar
Cyber resilience in an evolving risk landscape [WEBINAR]
This webinar commences on 23rd September, in association with IBM, to strategise on how to balance the data and processing requirements of the digital age.
On-demand Webinar
Transforming where customer and employee experience intersect: optimising the power of AI
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Speakers from: Santander, Zurich Insurance Group, Danske Bank, UiPath
Article
Leading with Empathy: delivering a compassionate customer experience [SUMMARY]
On-demand Webinar
Leading with empathy: delivering a compassionate customer experience
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Customer experience, Digital transformation, Talent, skills & workforce
Speakers from: Capital One, Covéa Insurance, Hanover Insurance, Smart Communications and Pegasystems
Article
Delivering next-gen customer communication in insurance [SUMMARY]
Catch up on the discussions from our roundtable, in association with Smart Communications. Read summary here!
On-demand Webinar
Optimizing the claims process in a digital-first world
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Speakers from: Chubb, Allstate, Germania Insurance, Smart Communications and Salesforce
On-demand Webinar
The future of the claims department
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Claims transformation, Customer experience, Data, analytics & IoT, Digital transformation
Speakers from: Zurich North America, Arch Insurance, QBE, Guidewire
Article
Achieving opti-channel personalization to transform CX [SUMMARY]
In partnership with Smart Communications, we brought together senior insurance experts to explore challenges and opportunities presented by rapidly evolving customer expectations. Read the roundtable summary here!
Article
Rebuilding Trust in Insurance [SUMMARY]
Sit down with Markerstudy, Zurich Insurance, Society of Claims Professionals, Salesforce and Smart Communications to catch up on our rebuilding trust discussion. See summary here!
Video
Insurance Innovators: Nordics | On-demand
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Customer experience, Data, analytics & IoT, Digital transformation
Article
CX Excellence for Vulnerable Customers [SUMMARY]
Read this thought-provoking and important discussion about how to deliver an exceptional customer experience for a vulnerable audience. Read now!
On-demand Webinar
Optimising AI and Machine Learning: Overcoming the Data Obstacles
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Data, analytics & IoT, Digital transformation
Speakers from: ING, Allianz, C. Hoare & Co., Starling Bank and Blue Prism
Article
Preparing for the next normal of work in insurance [SUMMARY]
Video
Insurance Innovators: Fraud & Claims On-Demand
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Article
Rebuilding Trust in Insurance
Article
Intelligent automation: reimagining insurance processes [SUMMARY]
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Insurtech & innovation, Operational effectiveness
Read how intelligent workflows and emerging tech can transform carriers, streamline processes and deliver competitive advantage from Zurich, Chubb and IBM. See here now!
Article
The evolution of distribution [SUMMARY]
Read about our panel of experts exploring the impact of digital acceleration on the insurance market and how some carriers are looking towards the opportunities in D2C models. Read now!
Article
The place of the insurer in ecosystems Streaming Page
Reports
The Future of Customer Engagement for Property & Casualty Insurers
Read The Future of Customer Engagement for Property & Casualty Insurers to find out those strategies that will prove integral to onboarding and retaining customers in the digital-first era.
Article
CX Excellence For The Vulnerable
We surveyed over 150 CX experts in financial institutions across the globe to find out how they are working to protect vulnerable customers in the midst of the COVID-19 pandemic. See our findings here.
Article
A revolution in pricing, product and profitability [SUMMARY]
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Proposition, product & pricing
Join Generali, AXA XL, Zurich Insurance Group and Guidewire as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be. Read here!
Reports
Insuring customers, ensuring growth
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Customer experience
Read this report to find out how analytics can empower insurers to protect policyholders and drive growth amid changing risks.
On-demand Webinar
Preparing for the next normal of work in insurance
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Operational effectiveness, Talent, skills & workforce
Speakers from: Markerstudy Insurance, Brightside Insurance Group, First Central Group, Blue Prism
On-demand Webinar
The evolution of distribution
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Customer experience, Distribution change
Speakers from: The Hartford, Spire Nationwide, Wawanesa, Guidewire
On-demand Webinar
Intelligent automation: reimagining insurance processes
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Digital transformation, Operational effectiveness
Speakers from: Zurich, Chubb, IBM
On-demand Webinar
A revolution in pricing, product and profitability
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Proposition, product & pricing
Speakers from UNIQA, Fremtind, Flock Cover and TIBCO
Article
Innovating for the ‘Next Normal’ – Part 2
Join our expert panel once again as we explore what the future holds for the insurance industry and what the next-level innovation opportunities are likely to be.
Article
Supercharging data strategy: building smarter insurance in the age of information [SUMMARY]
Hear from Aviva, MS Amlin, Direct Line Group and CAPCO as they take a practical look at how insurers can supercharge their data management strategy to secure ROI and ultimately drive long-lasting competitive advantage.
On-demand Webinar
Building an insurer fit for the digital age
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Data, analytics & IoT, Digital transformation, Insurtech & innovation
Speakers from QBE North America, Zurich, Ecclesiastical Insurance Group and Xerox
Article
Innovating for the ‘Next Normal’ [SUMMARY]
Join Generali, AXA XL, Zurich Insurance Group and Guidewire as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be. Read here!
On-demand Webinar
The CX revolution: delighting customers and delivering profit
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Customer experience
Speakers from: Zurich, Liberty Mutual, Gjensidige Forsikring, Brightside Insurance Group and PA Consulting
Reports
5 Automated Machine Learning Solutions for P&C Insurance
Read this report to learn about the five ways that P&C insurance companies are taking advantage of AI and automated machine learning. Download your copy now!
Reports
Embracing AI: How Automated Machine Learning is Revolutionizing the Insurance Industry
Download this report to understand the key challenges facing the insurance industry today and how AI, specifically automated machine learning, can make a critical impact throughout the business.
On-demand Webinar
Supercharging data strategy: building smarter insurance in the age of information
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Data, analytics & IoT, Digital transformation
Speakers from Aviva, MS Amlin, Direct Line Group and CAPCO
On-demand Webinar
Driving value from tech: closing the gap between investment and results
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Digital transformation, Operational effectiveness
Speakers from AXA, Beazley, Legal & General and SAS
On-demand Webinar
Empowering agents to deliver great customer experience in the current climate
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Customer experience, Distribution change
Hear from: Nationwide, Westfield Insurance, Erie Insurance and Smart Communications
On-demand Webinar
Simple and secure: striking the right balance during the customer journey
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Customer experience, Data, analytics & IoT, Open insurance & the API economy
Speakers from: Generali, Frende Forsikring, Bupa UK and ForgeRock
Article
Empowering agents to deliver great customer experience in the current climate [Summary]
Hear from four industry experts as they explore the role of digital technology, automation and agility in helping carriers to successfully adjust, and ultimately empower their agents, brokers and customers through their communications.
Article
A new paradigm in claims [Summary]
Senior experts in claims, digital, technology and strategy from across the insurance industry explore the longer-term implications of this digital acceleration in claims.
On-demand Webinar
Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance
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Customer experience, Data, analytics & IoT, Digital transformation
Speakers from: Generali, April Group, Euler Hermes, Smart Communications and Salesforce UK&I
Article
Innovating for the ‘Next Normal’ [Summary]
Zurich Insurance Group, Generali, LahiTapiola and Guidewire share their expertise on what approaches and mindsets top innovators are taking to prepare for the ‘Next Normal’. Find out what they had to say.
Article
Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance [Summary]
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Customer experience, Digital transformation
From chatbots to cognitive engagement, this discussion explores how insurers can overhaul their customer engagement strategy through capitalising on new technologies.
Article
Digital acceleration in insurance: meeting new demands at speed [Summary]
Hear from expert panellists in this on-demand webinar as they delve into how critical digital capabilities are in responding quickly to new demands.
On-demand Webinar
Digital acceleration in insurance: meeting new demands at speed
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Digital transformation, Operational effectiveness
Speakers from: AXA XL, Berkshire Hathaway Homestate Companies, Smart Communications and Pegasystems
On-demand Webinar
Innovating for the ‘Next Normal’
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Data, analytics & IoT, Digital transformation, Insurtech & innovation, Talent, skills & workforce
Speakers from: Zurich Insurance Group, Generali, LähiTapiola, Guidewire
On-demand Webinar
The changing face of customer conversations in financial services [WEBINAR]
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Customer experience
Hear from a panel of experts from AXA, Starling Bank, AIB and Accenture as they discuss balancing human and digital touchpoints in CX.
On-demand Webinar
Cloud: a practical guide to next-gen applications
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Customer experience, Digital transformation
Speakers from: Azur, Generali, AXA, Vlocity a Salesforce Company and Smart Communications
On-demand Webinar
Facing disruption head-on: a new paradigm in insurance
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Customer experience, Digital transformation, Insurtech & innovation, New & emerging risks, Operational effectiveness, Talent, skills & workforce
Speakers from: Covéa Insurance, AXA, Allianz, Salesforce
On-demand Webinar
Harnessing the power of IoT and analytics, for safer and smarter mobility
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Claims transformation, Data, analytics & IoT, Digital transformation, Operational effectiveness
Speakers from: Lex Autolease, Gnewt, SSE and Vodafone
On-demand Webinar
Cloud: the next frontier in insurance
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Digital transformation, Operational effectiveness
Speakers from: Direct Line Group, RSA, Guidewire
Interviews
Interview: Justin Gress, Director of Strategic Operations-North America Insurance, AXA XL
Insurance Innovators spoke to Justin Gress about transformation in the commercial lines space, how to create meaningful change with innovation and how carriers can best attract and retain talent.
Interviews
Interview: Tom Lyons, Chief Operating Officer, Direct Response Channel, Plymouth Rock
Tom Lyons from Plymouth Rock Assurance discusses insurance distribution, how customers expect to interact with carriers and how carriers can bring added value to the customer in this exclusive interview.
Interviews
Interview: Blake Konrardy, Vice President of Product, Kin
Insurance Innovators spoke to Blake Konrardy on the growth of insurtechs in the US insurance market and how collaboration may play a crucial role.
Interviews
Interview: Stefan Holzberger, Chief Rating Officer, AM Best
Stefan Holzberger shares how given the heightened industry focus on innovation, AM Best are providing a framework to measure it.
Interviews
Interview: Jason Gross, Vice President of Innovation, EMC Insurance
Jason Gross, Vice President of Innovation at EMC Insurance shares his insights into how his company are changing their culture to facilitate innovation successfully.
