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Article

Insurtech 3.0? Top 10 trend predictions for 2024 and beyond

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Insurtech & innovation

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Article

Rose Hall on AI, Data, and the Future of Risk Management

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Digital transformation, New & emerging risks, Open insurance & the API economy

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Article

The implementation of Gen AI in claims

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Claims transformation, Customer experience

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Video

Innovating for a greener future: insuring carbon markets

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New & emerging risks, Proposition, product & pricing

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Video

Insurance in a world of new mobility: how must the industry prepare?

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Data, analytics & IoT, Insurtech & innovation, New & emerging risks

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Interviews

Optimising case management in fraud investigations

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Data, analytics & IoT, Fraud & security

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Interviews

Becoming an AI-powered insurer

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Data, analytics & IoT, Digital transformation, Operational effectiveness

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Interviews

Streamlining claims in the age of AI

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Claims transformation, Data, analytics & IoT, Proposition, product & pricing

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Interviews

In conversation with Swiss Re’s Arnold Löw

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Data, analytics & IoT, Digital transformation, New & emerging risks, Operational effectiveness, Proposition, product & pricing

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Interviews

Unlocking the power of AI for CX success

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Customer experience, Data, analytics & IoT, Digital transformation, Operational effectiveness

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Reports

Insurance Innovators Summit Trends Report

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Article

The EU AI Act

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Article

Predicting the evolution of fraud and counter fraud

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Article

The future of customer understanding

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Article

The steps towards AI implementation

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Video

Price walking and the Consumer Duty: the ABI’s perspective

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Customer experience, ESG & trust, Policy, regulation & compliance

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Video

AI-powered claims: preparing for the future

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Claims transformation, Data, analytics & IoT

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Video

Cyber insurance: where now and where next?

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Fraud & security, New & emerging risks

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Video

New customer engagement: the future of wellbeing in insurance

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Data, analytics & IoT

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Video

True customer-centricity: the perspective from the world’s no. 1 insurtech

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Customer experience, Distribution change

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Video

The future of insurance in uncertain times

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New & emerging risks, Operational effectiveness

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Video

Unlocking the power of AI in insurance: ERGO’s story

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Data, analytics & IoT, Digital transformation

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Video

The Consumer Duty and innovation: where next?

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Customer experience, ESG & trust, Policy, regulation & compliance

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Upcoming webinar

The generative AI revolution

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Data, analytics & IoT, Digital transformation, Insurtech & innovation, Operational effectiveness, Policy, regulation & compliance

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Upcoming webinar

Customer engagement in the age of AI

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Customer experience, Data, analytics & IoT

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Podcasts

Bracing for claims inflation in 2023 and beyond

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On-demand Webinar

Building an architecture fit for the future

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Data, analytics & IoT, Digital transformation, Open insurance & the API economy, Operational effectiveness

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Article

Kita’s vision for the voluntary carbon market

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Article

“Policies for the person, not the condition” – Bluezone calls for a sea change in underwriting chronic illnesses

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On-demand Webinar

Insuring the customer of the future

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Customer experience, Data, analytics & IoT, Distribution change, Proposition, product & pricing

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Podcasts

Putting customer needs first: the FCA’s new Consumer Duty

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Article

By 2030 all cars will be electric, but is insurance ready?

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Article

Towards a touchless claims department in the age of ChatGPT

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Claims transformation, Data, analytics & IoT, Digital transformation

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On-demand Webinar

Claims in the age of generative AI

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Claims transformation, Digital transformation

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Podcasts

Facing disruption head on: succeeding in the age of innovation

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Interviews

Automating the insurance journey: from underwriting to claims

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Claims transformation, Digital transformation, Fraud & security, Operational effectiveness

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Interviews

Taking motor claims to the next stage

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Claims transformation, Customer experience

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Interviews

Telematics in commercial auto: the state of play

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Data, analytics & IoT

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Podcasts

Insuring the green transition

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Article

USA Day 2 Highlights

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Article

USA Day 1 Highlights

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Podcasts

AI, empathy and the human touch

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Interviews

Wefox reveals the secret sauce – and it’s not what you might think

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Interviews

Taking data-driven CX to new heights

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Customer experience

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Article

Insuring the gig economy: A blue ocean opportunity

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On-demand Webinar

The place of the insurer in ecosystems

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Digital transformation

Speakers from: Great American Insurance Group, Liberty Mutual Insurance, American Modern Insurance Group and Airkit

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Interviews

Charting the future of insurance innovation

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Digital transformation, Insurtech & innovation, Operational effectiveness

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Interviews

Cyber insurance: meeting the underwriting challenges

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Digital transformation, New & emerging risks

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Interviews

The advancement of technology: overcoming the challenges

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Claims transformation, Digital transformation, Web3 & blockchain

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Interviews

The future of insurance distribution

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Distribution change, Open insurance & the API economy

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Interviews

The evolving risk landscape: is parametric the future?

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Data, analytics & IoT, New & emerging risks, Proposition, product & pricing

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Interviews

The developing insurance proposition

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Customer experience, Proposition, product & pricing

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Interviews

Looking to the future: defining a digital vision

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Digital transformation, Open insurance & the API economy, Operational effectiveness

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Interviews

Platforms and insurance: preparing for upheaval

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Distribution change, Proposition, product & pricing

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Interviews

In conversation with wefox’s Dr David Stachon

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Insurtech & innovation, Proposition, product & pricing

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Interviews

The revolutionary power of IoT in claims

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Data, analytics & IoT, Insurtech & innovation

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Interviews

The future of embedded insurance

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Distribution change, Insurtech & innovation, Open insurance & the API economy

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Interviews

The importance of DE&I in insurance

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ESG & trust, Talent, skills & workforce

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Interviews

Embracing the embedded finance boom

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Distribution change, Insurtech & innovation, Open insurance & the API economy

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Interviews

Why is blockchain still relevant for insurance?

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Web3 & blockchain

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Interviews

Operational resilience in an age of uncertainty

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New & emerging risks, Operational effectiveness

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Interviews

Counter-fraud in the digital age

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Fraud & security, New & emerging risks

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Interviews

Building a lifestyle brand

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Customer experience, Data, analytics & IoT, Insurtech & innovation

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Interviews

Leader interview: In conversation with the CII’s Peter Blanc

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Customer experience

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Interviews

CEO interview: In conversation with AXA’s Tara Foley

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Digital transformation, Distribution change

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Interviews

CEO interview: In conversation with Zurich’s Tim Bailey

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Operational effectiveness, Policy, regulation & compliance, Talent, skills & workforce

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Interviews

New ways of living: enabling the gig-work economy

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Insurtech & innovation, New & emerging risks, Proposition, product & pricing

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Interviews

Behavioural science and gamification in insurance

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Customer experience, Insurtech & innovation

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Interviews

Shifting sands: the place of the insurer in ecosystems

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Distribution change, Open insurance & the API economy

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Interviews

Web3: what is it and what does it mean for insurance?

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Insurtech & innovation, New & emerging risks, Web3 & blockchain

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Article

4 emerging and evolving risks in 2023 [ARTICLE]

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Interviews

Insuring autonomous vehicles: opportunities and challenges [INTERVIEW]

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New & emerging risks, Proposition, product & pricing

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Interviews

Innovation with impact: keeping the customer front of mind [INTERVIEW]

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Customer experience, Data, analytics & IoT, Insurtech & innovation

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Interviews

Takeaways from the Lloyd’s Lab [INTERVIEW]

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Insurtech & innovation

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Interviews

In conversation with Wallife’s Enrica Angelone [INTERVIEW]

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Fraud & security, New & emerging risks

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On-demand Webinar

Perfecting the digital ‘front door’

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Digital transformation, Operational effectiveness

Speakers from: Frende Forsikring, Rakuten and ForgeRock

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On-demand Webinar

Rebuilding trust in insurance

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Customer experience, ESG & trust, Proposition, product & pricing

Speakers from: Markerstudy, Zurich Insurance Group, Society of Claims Professionals, Smart Communications, Salesforce

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Interviews

Web3 and the metaverse: how should insurers respond?

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Insurtech & innovation, New & emerging risks, Web3 & blockchain

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Article

The future of digital claims (SUMMARY)

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Article

Putting people at the heart of digital transformation (SUMMARY)

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On-demand Webinar

Data-driven insurance offerings: the transformational potential

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Claims transformation, Customer experience, Data, analytics & IoT, Digital transformation, Insurtech & innovation, Open insurance & the API economy, Proposition, product & pricing

Speakers from: American Modern, Hippo, Nationwide, Chubb, Zurich Insurance Group, Eigen Technologies

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On-demand Webinar

Cyber resilience in an evolving risk landscape

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Data, analytics & IoT, Digital transformation, Fraud & security, New & emerging risks, Operational effectiveness

Speakers from: Met Office, Aston Martin, IBM

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Article

Summit Day 2 Highlights

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Article

Summit Day 1 Highlights 2022

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Article

“Fear is present in many industries” – Sedgwick combats resistance to automation [INTERVIEW]

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Article

“The possibilities are endless” – FloodFlash’s vision for parametric insurance [INTERVIEW]

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On-demand Webinar

Insurance Innovators: Digital Summit On-demand Portal

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Claims transformation, Customer experience, Distribution change, Fraud & security, Insurtech & innovation, Open insurance & the API economy, Operational effectiveness, Proposition, product & pricing, Talent, skills & workforce

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Article

Bringing digital claims into the future: insurance leaders share insights [SUMMARY]

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Interviews

“We can’t legislate against attitudes” – iDAWN calls for a shift in mindset to promote inclusion across the insurance industry [INTERVIEW]

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Interviews

Insurance and the metaverse: why should we care? [INTERVIEW]

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Data, analytics & IoT, Web3 & blockchain

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Interviews

Revolutionising insurance through blockchain technology [INTERVIEW]

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On-demand Webinar

Insurance in the age of ESG: staying ahead in a fast-moving landscape

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Data, analytics & IoT, ESG & trust, Policy, regulation & compliance

Speakers from: AXA XL, Zurich, LV= and Capco

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Interviews

Addressing multicultural inclusion in the insurance sector – what more must be done? [INTERVIEW]

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Interviews

Chris Moore, Head of ibott, Apollo ibott on the future of motor insurance [INTERVIEW]

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On-demand Webinar

Insurance claims in the age of innovation

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Claims transformation, Data, analytics & IoT, Web3 & blockchain

Speakers from: AXA, Zurich Insurance Group, QBE, Shift Technology

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Article

Unlocking the Bedroom Fraudster’s Briefcase: Three Tactics the Con-Artist is Using to Work From Home [ARTICLE]

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On-demand Webinar

Reducing customer effort in insurance

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Customer experience

Speakers from: Allstate, American Modern, Manulife and John Hancock, Airkit

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Interviews

Corinne Southarewsky, Chief Claims Officer, APAC & Europe, AXA XL on the future of claims [INTERVIEW]

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Article

Technology Skill Development: The Strategy for Building Better Teams

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Article

Sudheendra Galgali on pioneering a culture of innovation at American Modern [INTERVIEW]

In this interview Sudheendra Galgali shares how he has worked to create a culture of innovation, creativity and freedom at AMIG, and discusses the exciting projects and results this has produced.

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On-demand Webinar

Customer engagement strategies for the new era of insurance distribution

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Customer experience, Digital transformation, Distribution change, Open insurance & the API economy

Speakers from: Horace Mann, Hanover Insurance, Westfield Insurance, Mercury Insurance, Airkit, Guidewire

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Article

The past, present, future, (and demise?) of passwords

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Article

The future of fraud detection: optimising analytics across the policy lifecycle article

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Article

Rick Kahlbaugh discusses the enormous potential of AI in insurance [INTERVIEW]

In this interview Rick Kahlbaugh shares how Fortegra is adopting AI to boost operational productivity, improve underwriting efficiency and transform customer service.

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Video

Perfecting the digital ‘front door’ [WEBINAR]

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Reports

Hyper-personalisation in claims

This infographic illustrates how hyper-personalisation can unlock new opportunities to improve customer satisfaction and retention.

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On-demand Webinar

Meeting the demands of next-gen digital-savvy customers

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Customer experience, Digital transformation

Speakers from: AXA, Unum, Liberty Mutual, Smart Communications, Guidewire

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On-demand Webinar

The next frontier in claims optimization

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Claims transformation, Customer experience, Digital transformation, Operational effectiveness

Speakers from: Hanover Insurance, Crawford & Company, Arch Insurance, Airkit

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On-demand Webinar

Embracing the embedded finance boom

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Digital transformation, Distribution change, Open insurance & the API economy

Speakers from: Qover, Cover Genius, Railsbank, NatWest, Deutsche Bank, Generali, Swiss Re, DNB and Salesforce

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Reports

The evolution of embedded finance: towards AI-driven product selection

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Article

Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]

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On-demand Webinar

Cyber resilience in an evolving risk landscape [WEBINAR]

This webinar commences on 23rd September, in association with IBM, to strategise on how to balance the data and processing requirements of the digital age.

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On-demand Webinar

Transforming where customer and employee experience intersect: optimising the power of AI

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Customer experience, Data, analytics & IoT, Operational effectiveness, Talent, skills & workforce

Speakers from: Santander, Zurich Insurance Group, Danske Bank, UiPath

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Article

Leading with Empathy: delivering a compassionate customer experience [SUMMARY]

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On-demand Webinar

Leading with empathy: delivering a compassionate customer experience

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Customer experience, Digital transformation, Talent, skills & workforce

Speakers from: Capital One, Covéa Insurance, Hanover Insurance, Smart Communications and Pegasystems

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Article

Delivering next-gen customer communication in insurance [SUMMARY]

Catch up on the discussions from our roundtable, in association with Smart Communications. Read summary here!

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On-demand Webinar

Optimizing the claims process in a digital-first world

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Claims transformation, Customer experience, Digital transformation

Speakers from: Chubb, Allstate, Germania Insurance, Smart Communications and Salesforce

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On-demand Webinar

The future of the claims department

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Claims transformation, Customer experience, Data, analytics & IoT, Digital transformation

Speakers from: Zurich North America, Arch Insurance, QBE, Guidewire

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Article

Achieving opti-channel personalization to transform CX [SUMMARY]

In partnership with Smart Communications, we brought together senior insurance experts to explore challenges and opportunities presented by rapidly evolving customer expectations. Read the roundtable summary here!

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Article

Rebuilding Trust in Insurance [SUMMARY]

Sit down with Markerstudy, Zurich Insurance, Society of Claims Professionals, Salesforce and Smart Communications to catch up on our rebuilding trust discussion. See summary here!

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Video

Insurance Innovators: Nordics | On-demand

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Customer experience, Data, analytics & IoT, Digital transformation

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Article

CX Excellence for Vulnerable Customers [SUMMARY]

Read this thought-provoking and important discussion about how to deliver an exceptional customer experience for a vulnerable audience. Read now!

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On-demand Webinar

Optimising AI and Machine Learning: Overcoming the Data Obstacles

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Data, analytics & IoT, Digital transformation

Speakers from: ING, Allianz, C. Hoare & Co., Starling Bank and Blue Prism

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Article

Preparing for the next normal of work in insurance [SUMMARY]

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Video

Insurance Innovators: Fraud & Claims On-Demand

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Customer experience, Data, analytics & IoT, Fraud & security

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Article

Rebuilding Trust in Insurance

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Article

Intelligent automation: reimagining insurance processes [SUMMARY]

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Insurtech & innovation, Operational effectiveness

Read how intelligent workflows and emerging tech can transform carriers, streamline processes and deliver competitive advantage from Zurich, Chubb and IBM. See here now!

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Article

The evolution of distribution [SUMMARY]

Read about our panel of experts exploring the impact of digital acceleration on the insurance market and how some carriers are looking towards the opportunities in D2C models. Read now!

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Article

The place of the insurer in ecosystems Streaming Page

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Reports

The Future of Customer Engagement for Property & Casualty Insurers

Read The Future of Customer Engagement for Property & Casualty Insurers to find out those strategies that will prove integral to onboarding and retaining customers in the digital-first era.

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Article

CX Excellence For The Vulnerable

We surveyed over 150 CX experts in financial institutions across the globe to find out how they are working to protect vulnerable customers in the midst of the COVID-19 pandemic. See our findings here.

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Article

A revolution in pricing, product and profitability [SUMMARY]

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Proposition, product & pricing

Join Generali, AXA XL, Zurich Insurance Group and Guidewire as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be. Read here!

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Reports

Insuring customers, ensuring growth

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Customer experience

Read this report to find out how analytics can empower insurers to protect policyholders and drive growth amid changing risks.

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On-demand Webinar

Preparing for the next normal of work in insurance

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Operational effectiveness, Talent, skills & workforce

Speakers from: Markerstudy Insurance, Brightside Insurance Group, First Central Group, Blue Prism

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On-demand Webinar

The evolution of distribution

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Customer experience, Distribution change

Speakers from: The Hartford, Spire Nationwide, Wawanesa, Guidewire

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On-demand Webinar

Intelligent automation: reimagining insurance processes

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Digital transformation, Operational effectiveness

Speakers from: Zurich, Chubb, IBM

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On-demand Webinar

A revolution in pricing, product and profitability

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Proposition, product & pricing

Speakers from UNIQA, Fremtind, Flock Cover and TIBCO

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Article

Innovating for the ‘Next Normal’ – Part 2

Join our expert panel once again as we explore what the future holds for the insurance industry and what the next-level innovation opportunities are likely to be.

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Article

Supercharging data strategy: building smarter insurance in the age of information [SUMMARY]

Hear from Aviva, MS Amlin, Direct Line Group and CAPCO as they take a practical look at how insurers can supercharge their data management strategy to secure ROI and ultimately drive long-lasting competitive advantage.

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On-demand Webinar

Building an insurer fit for the digital age

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Data, analytics & IoT, Digital transformation, Insurtech & innovation

Speakers from QBE North America, Zurich, Ecclesiastical Insurance Group and Xerox

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Article

Innovating for the ‘Next Normal’ [SUMMARY]

Join Generali, AXA XL, Zurich Insurance Group and Guidewire as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be. Read here!

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On-demand Webinar

The CX revolution: delighting customers and delivering profit

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Customer experience

Speakers from: Zurich, Liberty Mutual, Gjensidige Forsikring, Brightside Insurance Group and PA Consulting

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Reports

5 Automated Machine Learning Solutions for P&C Insurance

Read this report to learn about the five ways that P&C insurance companies are taking advantage of AI and automated machine learning. Download your copy now!

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Reports

Embracing AI: How Automated Machine Learning is Revolutionizing the Insurance Industry

Download this report to understand the key challenges facing the insurance industry today and how AI, specifically automated machine learning, can make a critical impact throughout the business.

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On-demand Webinar

Supercharging data strategy: building smarter insurance in the age of information

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Data, analytics & IoT, Digital transformation

Speakers from Aviva, MS Amlin, Direct Line Group and CAPCO

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On-demand Webinar

Driving value from tech: closing the gap between investment and results

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Digital transformation, Operational effectiveness

Speakers from AXA, Beazley, Legal & General and SAS

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On-demand Webinar

Empowering agents to deliver great customer experience in the current climate

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Customer experience, Distribution change

Hear from: Nationwide, Westfield Insurance, Erie Insurance and Smart Communications

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On-demand Webinar

Simple and secure: striking the right balance during the customer journey

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Customer experience, Data, analytics & IoT, Open insurance & the API economy

Speakers from: Generali, Frende Forsikring, Bupa UK and ForgeRock

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Article

Empowering agents to deliver great customer experience in the current climate [Summary]

Hear from four industry experts as they explore the role of digital technology, automation and agility in helping carriers to successfully adjust, and ultimately empower their agents, brokers and customers through their communications.

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Article

A new paradigm in claims [Summary]

Senior experts in claims, digital, technology and strategy from across the insurance industry explore the longer-term implications of this digital acceleration in claims.

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On-demand Webinar

Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance

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Customer experience, Data, analytics & IoT, Digital transformation

Speakers from: Generali, April Group, Euler Hermes, Smart Communications and Salesforce UK&I

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Article

Innovating for the ‘Next Normal’ [Summary]

Zurich Insurance Group, Generali, LahiTapiola and Guidewire share their expertise on what approaches and mindsets top innovators are taking to prepare for the ‘Next Normal’. Find out what they had to say.

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Article

Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance [Summary]

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Customer experience, Digital transformation

From chatbots to cognitive engagement, this discussion explores how insurers can overhaul their customer engagement strategy through capitalising on new technologies.

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Article

Digital acceleration in insurance: meeting new demands at speed [Summary]

Hear from expert panellists in this on-demand webinar as they delve into how critical digital capabilities are in responding quickly to new demands.

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On-demand Webinar

Digital acceleration in insurance: meeting new demands at speed

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Digital transformation, Operational effectiveness

Speakers from: AXA XL, Berkshire Hathaway Homestate Companies, Smart Communications and Pegasystems

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On-demand Webinar

Innovating for the ‘Next Normal’

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Data, analytics & IoT, Digital transformation, Insurtech & innovation, Talent, skills & workforce

Speakers from: Zurich Insurance Group, Generali, LähiTapiola, Guidewire

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On-demand Webinar

The changing face of customer conversations in financial services [WEBINAR]

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Customer experience

Hear from a panel of experts from AXA, Starling Bank, AIB and Accenture as they discuss balancing human and digital touchpoints in CX.

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On-demand Webinar

Cloud: a practical guide to next-gen applications

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Customer experience, Digital transformation

Speakers from: Azur, Generali, AXA, Vlocity a Salesforce Company and Smart Communications

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On-demand Webinar

Facing disruption head-on: a new paradigm in insurance

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Customer experience, Digital transformation, Insurtech & innovation, New & emerging risks, Operational effectiveness, Talent, skills & workforce

Speakers from: Covéa Insurance, AXA, Allianz, Salesforce

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On-demand Webinar

Harnessing the power of IoT and analytics, for safer and smarter mobility

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Claims transformation, Data, analytics & IoT, Digital transformation, Operational effectiveness

Speakers from: Lex Autolease, Gnewt, SSE and Vodafone

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On-demand Webinar

Cloud: the next frontier in insurance

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Digital transformation, Operational effectiveness

Speakers from: Direct Line Group, RSA, Guidewire

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Interviews

Interview: Justin Gress, Director of Strategic Operations-North America Insurance, AXA XL

Insurance Innovators spoke to Justin Gress about transformation in the commercial lines space, how to create meaningful change with innovation and how carriers can best attract and retain talent.

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Interviews

Interview: Tom Lyons, Chief Operating Officer, Direct Response Channel, Plymouth Rock

Tom Lyons from Plymouth Rock Assurance discusses insurance distribution, how customers expect to interact with carriers and how carriers can bring added value to the customer in this exclusive interview.

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Interviews

Interview: Blake Konrardy, Vice President of Product, Kin

Insurance Innovators spoke to Blake Konrardy on the growth of insurtechs in the US insurance market and how collaboration may play a crucial role.

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Interviews

Interview: Stefan Holzberger, Chief Rating Officer, AM Best

Stefan Holzberger shares how given the heightened industry focus on innovation, AM Best are providing a framework to measure it.

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Interviews

Interview: Jason Gross, Vice President of Innovation, EMC Insurance

Jason Gross, Vice President of Innovation at EMC Insurance shares his insights into how his company are changing their culture to facilitate innovation successfully.

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